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Purposeful Career Planning


YUPRO Recruiting Consultants know as well as anyone that “great opportunities” go fast!  The process of interviewing might be lengthy, but timing IS everything.  Here you shall find a few sample openings.  It is customary to keep your resume on file with someone who is watching for that next best step, relocation opportunity or unique calling. As a Year Up Alumnus, YUPRO is not the only source for finding great jobs, but given our commitment to you, we hope we are “the one you consider” to be working on your behalf so that you can concentrate on your performance on the job.  If you are not working, contact us.  We will give you information based on the industry and type of position you are looking to secure.  We want to be your on-going partner.  We want you to be ours. Welcome to YUPRO!

East Coast Opportunities


Product Management Analyst - Boston, MA

Company Overview:

Rapidly growing,best-­‐in-­‐class member acquisition and outreach company solely focused on healthcare, serving  the Medicare and individual health insurance markets, as well as     Accountable Care Organizations (ACOs).  Through our digital marketing, proprietary technology  and call center operations  in Tampa, FL, and Phoenix, AZ, this company assists  health plans  to acquire incremental membership on a very cost effective basis, as well as to engage existing members in managing their health.

General Summary:

The company seeks a highly motivated and entrepreneurial individual to serve as a Product        Management Analyst  in its patient engagement busines.  This  line of business serves              health plans and ACOs in their mission  to improve the quality of  care and earn CMS quality      bonuses  from the CMS Star Ratings and the ACO-­‐33 programs, respectively.   This company        creates and delivers targeted outreach campaigns to health plan members and patients to        coordinate the closing of care gaps from  screenings to medication adherence.  The position offers the opportunity to develop general product management skills as well as expertise in the CMS     quality and performance measurement programs, while working in this new business unit of a fast-­‐growing company.


Position Responsibilities:

Analysis

  • Summarize implications of key CMS rulings
  • Analyze  performance data for plans measured by CMS Star Ratings  and ACOs measured       by CMS ACO-­‐33
  • Analyze CMS Star Ratings and ACO-­‐33 system level data for trends and insight

Marketing   Support

  • Research medical conditions and ROI inputs for white papers
  • Assist with production of white papers and other research efforts
  • Analyze attendees of trade  show conferences  & Business Development Support
  • Identify prospects by analyzing CMS data and  pinpointing those clients with gaps in care
  • Analyze each client’s market conditions  and marketing activities for sales deck    customized for each  client
  • Manage the production of PowerPoint decks from start to finish, including creating and animating some slides, working with the graphic designer  to create other slides, and      ensuring an accurate and compelling end product

Strategy

  • Create and maintain  descriptive database of competition
  • Follow key  developments in industry

Other:  Assist as need arises in other areas

Experience:

Experience/knowledge of Microsoft Suite required

  • Excel:Tables, PivotTables, Index Match, formatting, IF functions,
  • PowerPoint: Creating slideshows/decks to summarize findings and present research

Additional experience required

  • Ability to work with large data sets and formulate useful conclusions
  • Attention to detail and ability to standardize information/data
  • Commitment to  presenting work in an understandable and appealing format
  • Ability to check work and deliver an error-­‐free analytical product
  • Strong organizational skills and Internet research skills
  • Knowledge of statistics required; strong math skills/experience is a  plus

Education:

  • Bachelors degree in math, statistics, economics,  data  management,  systems           management, or marketing strongly preferred Statistics coursework required

Personal  Characteristics:

  • Commitment to the team, client, and the company’s goals
  • Strong work ethic
  • Team player  with a positive attitude
  • Entrepreneurial spirit, with ability to work quickly with little assistance
  • Bias towards execution and delivery of tangible results—strong sense of urgency and ownership over projects and  deliverables
  • Above all, a strong desire to help drive patient engagement business

Please send resumes to wnenoff@yupro.com

Project Associate, Lab - Waterton, MA

Position Summary:  The Emerging Services Lab Associate will support the client and internal teams for Hospitals and Health Systems laboratory implementation projects; facilitate and execute the hospital athenaNet configuration process and client End User training efforts, promoting best practices for athenaNet set up and workflows; be responsible for supporting client completion of deliverables, and working on multiple client projects at one time, with a wide variety of internal and external stakeholders.

Responsibilities include but are not limited to:

30% [Client Training & Support]

Collaboratively plan and execute on client training programs using existing tools and training processes, focusing on both formal training sessions and on-site go live support.

Preparation of training scenarios and databases for formal trainings, providing workflow documents to users during training, and executing on client in person training and go live support.

40% [Support Client Configuration & Workflow Development]

Assess client needs and share Best Practice Hospital laboratory workflows and related documents to the client during the workflow development process.

Train, and guide clients on best practices and reference material to support all stakeholders in the process

Collaborate with stakeholders at the client and internally to develop client-customized workflow documents for processes that are in addition to our Best Practice standard documentation

Guide customer through the athenaNet system configuration process, ensuring that the customer understands the system architecture as they build out their tablespace.

Demonstrate, provide guidance, and train on system configuration options and best practices

QA tablespace configuration to ensure completeness and appropriateness of set up for customer

Partner with the Project Manager and other internal stakeholders outside of Emerging Services to ensure that cross-team tasks are being considered and completed in a timely manner, and that all internal teams have the information required to complete their required work.

10% [Data Collection & Assessment]

Execute the data collection effort with the customer, clearly articulating the data element requirements, and purpose to ensure the customer fully understands the process and importance of providing quality, comprehensive data during the initial stages of the implementation project.

Partner with and support the Project Manager during the client assessment process, assisting with assessment visits, notes, and observation & recommendation development.

10% [Technical Support]  * Partner with technical teams (Data Imports, Custom Reports, HCTX) to ensure that technical projects are in synch with the athenaNet implementation project from both a timeline and scope perspective, being driven by the client business needs.

10% [Grow Subject Matter Expertise]

Participate and demonstrate competency in product knowledge via training (new releases, new processes) sessions, and programs for advanced certification (Specialty Training, etc)

Education, Experience, & Skills Required:

Bachelor Degree (Bachelor of Science degree preferred)

Minimum of 1 year of professional experience, ideally in a hospital setting

Experience in a hospital laboratory setting or implementing laboratory information systems in hospitals

Experience with athena products and services preferred

Strong computer literacy and the comfort, ability, and desire to advance technically

Strong organization skills and attention to detail

Strong verbal communication and business writing skills

Experience working with cross-functional groups and teams to achieve common goals

Ability to complete projects with tight deadlines and time constraints

Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote

Proficiency in additional support tools: WebEx, SharePoint, Salesforce,  NetSuite    Behaviors and Abilities Required:

Demonstrates a high degree of customer service and relationship building abilities

Ability to adapt to change and ability to be comfortable with unpredictability

Strong negotiation and problem solving skills  * Experience and comfort with public speaking/presenting

Ability to prioritize and to multi-task in a fast paced environment, work across several project tasks simultaneously, meet deadlines, and communicate potential conflicts to manager

Ability to work independently as well as part of an extended, cross-functional  team

Ability to be flexible and change with environment, industry, and business demands

Ability to Prioritize & manage solutions for efficient implementation of the service offerings

Effectively manage new product implementations

Understands the importance of setting timelines & expectations while demonstrating flexibility & adaptability to change

Works through solutions to roadblocks within the product and implementation to proactively advise the client

Ability to grow working knowledge of all service offerings.

Shares knowledge with real world examples using various teaching styles to ensure understanding of audience

Incorporates consultative approach when assessing product and client need

Uses creative & contextual examples to simplify teaching of complex items when working with clients or team members

Provides constructive, timely feedback and education to colleagues

Role models self-awareness and long term impact of professional behavior

Displays excellent client-facing skills and the ability to champion the cause of the client

Demonstrates ability to recognize trends and gaps in implementations & process

Travel required, predicting ~70%  For client meetings, trainings, and go live support (both standard and overnight hours), and for internal meetings and training sessions.

Approximately 40% of this work is spent supporting clients overnight and may include some weekends.


Please send resumes to wnenoff@yupro.com

Service Associate I (Part Time - 22 Hours) - Chelmsford, MA

Job Description: This is the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.      As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

Responsibilities include, but are not limited to the following:  Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: Managing the branch cash vault to within prescribed limits and serving as the vault custodian.  Must master the use of the bankâs cash forecasting system.  Serving as the branchâs ATM custodian; ensures it remains stocked, functional, and is balanced daily.   Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.   Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements. Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence. Routinely reviews new account opening documentation, to include some that is more complex (ie. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures. Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:  Opening deposit accounts and taking loan applications for various lending units. Closing consumer loans. Making referrals to other bank business lines and third party partners. Handling routine account maintenance and other servicing issues  + Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances. Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes \(if applicable\)

High school diploma or equivalent required. Two to four years of related job experience required. Ability to work independently. Ability to multi\-task in a fast\-paced environment. Basic business acumen and professionalism required.  Individual should be an outgoing self-starter. Technically literate in a MS Windows environment. Strong interpersonal skills and a desire to be in the customer service business.

Please send resumes to wnenoff@yupro.com

Operations Assistant - Newton, MA

Job Description: This is the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.      As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

Responsibilities include, but are not limited to the following:  Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: Managing the branch cash vault to within prescribed limits and serving as the vault custodian.  Must master the use of the bankâs cash forecasting system.  Serving as the branchâs ATM custodian; ensures it remains stocked, functional, and is balanced daily.   Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.   Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements. Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence. Routinely reviews new account opening documentation, to include some that is more complex (ie. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures. Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:  Opening deposit accounts and taking loan applications for various lending units. Closing consumer loans. Making referrals to other bank business lines and third party partners. Handling routine account maintenance and other servicing issues  + Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances. Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes \(if applicable\)

High school diploma or equivalent required. Two to four years of related job experience required. Ability to work independently. Ability to multi\-task in a fast\-paced environment. Basic business acumen and professionalism required.  Individual should be an outgoing self-starter. Technically literate in a MS Windows environment. Strong interpersonal skills and a desire to be in the customer service business. Strong written and verbal communication skills. Ability to build relationships and strong alliances across the organization.

Please send resumes to wnenoff@yupro.com

Service Associate I - Newton, MA

Job Description: This is the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.      As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

Responsibilities include, but are not limited to the following:      Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts. Prepares and processes loan applications for various lending units.  Closes loans for customers for applicable business lines. Makes referrals to other bank business lines and third party partners. Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio. Responsible for operational compliance and adherence to policy. Handles daily account maintenance and other service issues as necessary. Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.  Cash checks for customers and non-customers according to bank policy. Process and properly record the sale of monetary instruments. Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments. Process foreign currency purchases and sales. Process various types of loan payments and credit card cash advances. Relative to all duties, must adhere to all bank policies and procedures.

High School diploma or equivalent and One-to-two years of sales experience in a retail environment preferred. Basic business acumen and professionalism is a must.  Strong written and verbal communication skills are critical. Ability to build relationships and strong alliances across the organization. Ability to quickly learn all there is to know about the products and services offered by the bank

Please send resumes to wnenoff@yupro.com

Service Associate II - Stoneham, MA

Job Description: This position is with the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve. As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

Responsibilities include, but are not limited to the following:

Works toward achieving specific individual sales and service goals through the following activities: Opens deposit accounts and Prepares and processes loan applications for various lending units. Closes loans for customers for applicable business lines, and Makes referrals to other bank business lines and third party partners.  Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio.  Responsible for operational compliance and adherence to policy and handle daily account maintenance and other service issues as necessary. Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. Cash checks for customers and non-customers according to bank policy.  Process and properly record the sale of monetary instruments. Properly file all government\-mandated reports related to large cash transactions and the sale of all monetary instruments. Process foreign currency purchases and sales.

High School diploma or equivalent and one -to-two years of sales experience in a retail environment preferred.  Basic business acumen and professionalism is a must. Strong written and verbal communication skills are critical. Ability to build relationships and strong alliances across the organization. Ability to quickly learn all there is to know about the products and services offered by the bank.

Please send resumes to wnenoff@yupro.com

Jeweler / Setter Trainee - Cumberland, Rhode Island

Overview

Tiffany & Co. is the ultimate work environment for jewelery professionals. Here you will learn to create objects of timeless elegance that will become cherished heirlooms. This Jeweler/Setter Trainee position on 2nd shift. The training will be facilitated on 1st shift for a duration of 8 weeks.

Responsibilities

Work safely at all times by consistently following safe work procedures for jewelers, as well as all safety procedures required at your work-site. Promote safety by making suggestions for improvement and promptly reporting all incidents and safety issues to your team leader.

Participate in Tiffany & Co. jeweler training program learning to create and/or repair precious jewelry using precious metals with and without simulated gem stones, while learning Tiffany and Company quality and production standards.

Ability to transition skills to precious stones.

Work in a team environment maintaining a positive and respectful work place. Comply with Tiffany & Company policies and procedures while maintaining professional conduct at all times. Participate and carry out all assigned tasks and any other team requirements.

Qualifications

#LI-CP1

Required Qualifications:

  • Ability to communicate with all levels on a daily basis if necessary
  • Ability to be trained and learn jeweler techniques and processes
  • Ability to read blue prints and understand quality requirements
  • Ability to be flexible and work as part of a team as well as an individual
  • Able to work in a production environment
  • Able to speak, read, and write basic English

Preferred Qualifications:

  • High School or GED
  • Previous experience working with fine jewelery
  • Ability to work non standard hours and overtime during peak business periods

Please send resumes to wnenoff@yupro.com

Wealth Management Associate - Boston, MA

Job Responsibilities:

•Work with client teams to send notifications to clients

•Manager reporting of items to retrieve prices for

•Create letters that will go out to clients for pricing updates not received

•Create reporting on all open items including aging and reasons for aging

•Keep track of all letters gone out to clients

•Work with team that is responsible to update prices

Qualifications:

•Knowledge of the financial services industry is preferred.

•Knowledge of SEI application a plus.

•PC literate: MS Excel, and Word needed

•Excellent verbal, analytical and problem solving skills

•Excellent time management skills; self-motivated, organized, detail-oriented; committed to personal development; responsive to job demands in a constantly changing environment.

•Excellent communication and relationship-building skills, knowledge of Hedge funds a plus.

•Employment Education and Experience: BA/BS degree preferred or up to two years financial services industry experience

Send resumes to mtucker@yupro.com

Sales Industry - Inside Sales Account Executive - New York City

Desired Skills and Experience Requirements/Qualifications

  • Ambitious and career-oriented
  • Clear, controlled and professional communication skills required – must be able to converse effectively with C-suite executives
  • Organizational skills with thorough follow-through and attention to detail
  • Strong, assertive, and demonstrable sales aptitude
  • One to three years business-to-business phone sales experience (verifiable record of performance working with C-suite personnel beneficial)
  • Technology experience/exposure, or experience in a similarly sophisticated industry
  • Proficiency in the use of MS Office products
  • BA/BS or experience that demonstrates necessary skill sets for this position
  • Ability to learn the business benefits of technology and confidently articulate those benefits to a prospect

Responsibilities

  • Become versed in helping to sell our clients’ cutting edge technology offerings
  • Identify and communicate with corporate decision-makers with focus on value-propositions and providing tailored business solutions for technology needs.
  • Inside Sales and lead generation within the business community, qualifying leads based on campaign criteria
  • Research and gather business intelligence
  • Provide follow-up activities consistent with the lifecycle of the sale

Rewards

  • Competitive base salary of 35K-45K to commensurate with experience, plus uncapped monthly bonuses to dexterously reach or exceed 60K+ annually.
  • Health care and commuting benefits available.
  • Located in lower Manhattan, easily accessible by trains: ACE, 1, NQR, 456, JZ.
  • Daily-Weekly-Monthly incentives: cash, electronics, sports/event tickets and more.

Include resume for consideration, and note that professional references will be required if a mutual interest is established and the hiring manager chooses to proceed with the interview process.

Telecommunications Industry - General Manager - Massachusetts

As a General Manager, you will have a high level of accountability for all Retail Store functions and responsibility for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. Driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities as General Manager.

In this role you must leverage your exceptional leadership skills to not only build your sales team but also develop and coach your team for success.  You will continuously raise the bar and drive your sales team to achieve Verizon Wireless’ standard of performance excellence by providing ongoing sales training, empowering, and supporting your team as they strive to exceed sales, retention, quality, and service objectives.

You will engage in dynamic sales strategy development to ensure that VZW products and services are effectively showcased throughout the store and that customers have the best store experience possible. You must leverage your creativity, critical thinking, and decision-making skills to develop and implement sales tools and initiatives that further establish Verizon Wireless as the market leader in the technology solutions industry.

You will also play a vital role in maintaining the overall health and performance of our retail stores by supporting employee relations, encouraging recognition of exceptional employees, managing retail inventory in compliance with company standards, and engaging in important business operations including budgeting, forecasting, managing appropriate inventory levels, analyzing inventory turns, and providing financial, budget, and sales reports.

About:

We believe in the power of technology to solve just about anything. And we’ve put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you’ll find a sales leadership team determined to change the world and empower our customers to do the same! You’ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. And we’ll provide you with robust training opportunities and outstanding benefits. So you’re always supported to realize your goals.
Join us, and create an inspiring career with the company that meets every day with one question: “What do we want to build next?”

Qualifications:
Are you a good fit for the General Manager role? A 2-year degree or at least 4 years of relevant management experience in a commissions-based sales environment is required for this position. This position also requires flexible schedule availability (including evenings and weekends).

A four-year degree with a proven track record of achieving challenging team and individual sales goals, and a proven ability to lead with vision in a demanding commissions-driven environment is strongly preferred.

Additionally, the following skills and attributes will be integral to your success:

• Excellent communication skills
• Ability to empower and develop a sales team
• Professionalism
• Passionate about VZW solutions
• Comfortable in a fast-paced, dynamic environment
• Goal and solutions-oriented
• Motivated to learn and resourceful

Please send resumes to mtucker@yupro.com


Financial Services Industry - Inventory Management - Boston, MA

In an atmosphere of high volume client sell transactions, the employee will need to adhere to established procedures and controls; execute share movements via reallocations and loan returns; and monitor and resolve any outstanding issues.

Major Functions:

  1. Assist in working with offshore partners to provide a seamless processing environment.
  2. Facilitate the recall of stock from borrowing brokers when reallocations are not an option.  Monitor the recalls and process returns accurately
  3. Researching and clearing share exceptions between systems.
  4. Respond to client and trading requests and ensure all responses are timely and accurate.

Please send resumes to wnenoff@yupro.com

Financial Services Industry - Financial Accounting - Boston, MA

The SF Financial Accounting & Distributions (FAD) team ensures accurate analysis and communication of all pertinent information in regards to: Collateral Investment, Securities Lending Earnings (State Street’s and Clients’) and Bill processing across the globe (North America, Europe, and Asia-Pacific) for internal Account Management, Trading, Asset Liability Management, and Operations groups. The team also works with Investment Managers (internal – SSgA & external) and brokers. Additional responsibilities include coordinating with Securities Finance Operations for related trend analysis as well as reconciling loan activity related to databases to ensure the accuracy and consistency of the data reported. Furthermore, this post requires the employee to process and perform associated analysis on Bank and Client revenue.

Please send resumes to wnenoff@yupro.com

Financial Services Industry - Settlements - Boston, MA

Supports and guide offshore team on daily Security lending activities. Processes high volume of loans, loan returns and mark to markets daily adhering to established procedures and controls; executes cash movements daily; monitors and resolves pending and failing returns. Reconciles net cash collateral activity in a timely manner to maximize investment potential. Interfaces with traders, sell desk, fund group(s) and brokers to return shares prior to sell trades ensuring settlement; obtains information from corporate actions and/or sell desk on trade restrictions and relays relevant information to traders and brokers. Executes instructions to receive or deliver collateral from broker counterparties. Confirms end of day re-pricing and money movements with brokers. Assists business area with inquiries pertaining to lending activity; coordinates response with traders, corporate actions staff and international desks.

Must be able to communicate effectively with multiple counterparties and have the ability to follow through on inquiries and work assignments.  Experience with excel, access database is a plus, being organized, flexible and able to work in a deadline driven environment is must.

Please send resumes to wnenoff@yupro.com

West Coast Opportunities


IT Desktop Support

Responsibilities:

  • Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals.
  • Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide resolution.
  • Will be required to lead problem resolution activities in order to get technology incidents and problems resolved.
  • Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision.
  • Responds to request for service with experience and compliance in established time limits.
  • Develops/maintains support document for use by all levels of support personnel as well as end-user documentation.
  • Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.
  • Trains employees and orients them on how to use computer hardware and software applications.
  • Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems.
  • Supports drive imaging for desktop/laptop systems.
  • Incumbent is required to travel to satellite locations as needed
  • Participates in weekly meetings with Global Service Desk staff to get updates and discuss Help Desk related matters; perform other duties as assigned.
  • Committed to all components of Corporate IT availability as they will act as both an incident and problem manager for any issues impacting our remote offices.
  • Some shift work may be required and weekend work is needed for projects
  • Performs other duties as assigned.

Qualifications and Experience:

  • Minimum 3 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
  • A+ Certification
  • Proven experience of configuring and administrating servers, workstations/laptops and associated software
  • Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Experience working on small projects and delivering against timelines.
  • Excellent organizational, communication, and technical skills with a strong customer service orientation.
  • Must be self-managed and a self-starter with a positive attitude.
  • Excellent written and verbal communications capable of delivering at a senior level.
  • Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
  • Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population.
  • Proven time management and delegation skills.
  • Ability to establish strong relationships with individuals at the supervisor/team manager level.
  • Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful.
  • Ability to communicate effectively with both technical and non-technical teams
  • Ability to work independently while collaborating with remote teams in a fast paced environment.

Please send resumes to msnow@yupro.com

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